ATO Correspondence for clients with a MyGov Account

ATO Correspondence for clients with a MyGov Account

20 September 2017

Recently, we have had some enquiries from our clients stating they have not yet received their Notice of Assessments, Statement of Accounts, Activity statements and Instalment notices from our office either by email or post.

This will be the case if you have registered for a MyGov account and have the Australian Taxation Office (ATO) linked to your account in the services area.

If you have registered for a MyGov account there are a number of services that can be linked including Medicare, Centrelink, Child Support, National Disability Insurance Scheme, Australian JobSearch, My Aged Care, Department of Veterans’ Affairs and the Australian Taxation Office. 

If you have linked the ATO service to your MyGov account, ALL correspondence from the ATO will be sent to your MyGov inbox. This means that all ATO letters and documents will go directly to you, rather than through the post or to Boyce Chartered Accountants, your tax agent.

The ATO will then send you an email or text message notifying you of a new message in your MyGov inbox.  It is important you review these messages.

There are two options available in regards to receiving ATO correspondence:

1. You can choose to keep your MyGov account linked with the ATO service and receive ATO correspondence directly. This means that Boyce Chartered Accountants will no longer be the primary contact point for your ATO correspondence. As such, we will not necessarily check the ATO documents or send you a reminder to pay!  

2. If you would prefer Boyce Chartered Accountants to receive your ATO correspondence in the same way as in the past and receive correspondence directly (where we will be able to check the documents received, before they are emailed or posted to you), you will need to log on to your MyGov account and unlink the ATO service.

This will not affect mail you receive from other Government departments via MyGov.

Should you wish to unlink the Australian Taxation Office service from your MyGov account, we provide instructions to assist you with doing so HERE. These instructions contain a series of screenshots.

You can access your MyGov account at

Please note you can always re-link the Australian Taxation Office service at any time, should this method of receiving ATO correspondence not suit you.

By notifying us of your preference, we can ensure that we get the relevant correspondence from the ATO in a quick and timely manner.

Should you have any further questions, please contact your Boyce adviser.

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